Knowledge Base is not showing on the Dealer Portal
Introduction
This document provides a professional, step-by-step guide to resolve issues when the knowledge base fails to display on the dealer portal, typically caused by a browser cache problem. Following these instructions will help ensure seamless access to the knowledge base at www.rubberstoneportal.com/kb.
Step-by-Step Instructions
Step 1: Open a Private Browser Window
- Launch your preferred web browser.
- Open a private or incognito browsing window:
Google Chrome: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).Mozilla Firefox: Press Ctrl + Shift + P (Windows) or Cmd + Shift + P (Mac).Safari: Press Cmd + Option + E to clear cache, then Cmd + Option + N for a private window.Microsoft Edge: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).Step 2: Access the Knowledge Base
- In the private window, navigate to the dealer portal login page and sign in with your credentials.
- Go to the knowledge base by entering the following URL in the address bar:
www.rubberstoneportal.com/kb - Verify if the knowledge base loads successfully.
Step 3: Confirm Cache Issue
- If the knowledge base displays correctly in the private window, the issue is likely due to corrupted or outdated browser cache data in your regular browsing session.
- If the knowledge base still does not load, contact the portal support team for further investigation, as the issue may not be cache-related.
Step 4: Clear Browser Cache and Cookies
- Refer to your browser’s official documentation for specific instructions on clearing cache and cookies. General steps include:
Google Chrome: Go to Settings > Privacy and security > Clear browsing data, select "Cached images and files" and "Cookies," then click Clear data.Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.Safari: Go to History > Clear History or Settings > Privacy > Remove All Website Data.Microsoft Edge: Go to Settings > Privacy, search, and services > Clear browsing data > Choose what to clear.
Ensure you select the option to clear cached images, files, and cookies. You may choose to clear data from "All time" to ensure a complete reset.
Step 5: Test in a Normal Browser Window
- Open your browser in a regular (non-private) window.
- Navigate to www.rubberstoneportal.com/kb again.
- Confirm that the knowledge base now loads correctly.
Summary
By following these steps, you can resolve most issues related to the knowledge base not displaying on the dealer portal due to browser cache problems. Using a private browsing window helps identify the issue, and clearing the cache and cookies ensures your browser retrieves the latest version of the portal. If the problem persists after these steps, reach out to the portal’s technical support team for further assistance at support@rubberstoneglobal.com.
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