How to Change Your Order System Email
If you need to change your email for the order system, you can now do so.
The email you use to login to the order system will always be the same email that your accounting department uses to receive invoices and order confirmations. In order to change the email for both, please follow this procedure.
Let our orders team know the new email
Send an email to orders@rubberstoneglobal.com letting them know that you are changing the email on your account. Please include the new email that you will be using from now on.
Please wait for a confirmation from our orders team that this is completed before moving onto the next step.
Once we change the email on our end, you must change the email in the order system itself, or you will encounter errors.
Change your email in the order system
The next time you login to the order system, you will have to change your login email yourself. Because of how our system operates, we are unable to do this on our end, but don't worry, it's quite simple.
Login to the order system using your old login.
Navigate to the lower left corner of the order system window
Click the icon with your profile name
Click the little pencil next to your email
A message will pop up on your screen asking you to confirm
You will get an email from portal@rubberstoneglobal.com. If you don't receive this email in a few minutes, check your junk mail.
Click the link in the email to set up a new login for your order system account. A browser window will open and ask you to enter in the new email.
Once you have finished this, your new email will be used to login to the order system.
All of your previous calculations, shopping cart, and orders should carry over to the new login. If they don't, rest assured, no data has been lost. We will still have your existing orders and nothing will be delayed or deleted.
If you have any questions or problems, reach out to our tech support at techsupport@rubberstoneglobal.com
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